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Shaya

Contact Center Outsourcing

and Software Development

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Shaya Catalogue Barcode

Learn More About Shaya

Shaya is an enterprise service designed to facilitate communication between organizations and their customers while digitizing business environments. Utilizing advanced technologies and Artificial Intelligence, we provide contact center outsourcing and software development services to businesses.

How Did We Start?

Leveraging over 17 years of experience in customer engagement, Irancell, Iran's first and largest digital operator, proudly introduces Shaya, an enterprise-grade solution designed to streamline and enhance customer interactions within businesses. Powered by cutting-edge capabilities and advanced technological infrastructure, Shaya delivers exceptional support and contact center services, empowering businesses to elevate their customer experience.

How Did We Start? How Did We Start?

How Do We Think?

At Shaya, we believe that the key to success in today's world lies in accurately and deeply understanding the needs and desires of customers. We also hold that modern technologies play a crucial role in enhancing customer experience and ultimately business growth.

How Do We Think? How Do We Think?

Why Shaya?

Shaya, as an innovative enterprise service in the field of contact center outsourcing, provides high-quality, distinctive, and unrestricted operational services, making it the best choice for businesses. Leveraging modern technologies, specialized personnel, and Artificial Intelligence, we deliver a unique outsourcing experience. Our commitment to enhancing customer experience, accelerating business growth, and fostering sustainable customer relationships sets Shaya apart from others.

Why Shaya? Why Shaya?

Step by Step TowardsProgresswith Shaya

Request a Consultation

You can request an initial consultation to schedule a meeting and learn about the services, capabilities, and benefits of partnering with Shaya.

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step2

Assessing Your Needs
and Tailoring Solutions

Our experts will craft a tailored solution after a thorough assessment of your business needs and goals.

Contract Signing and Establishment
of Necessary Infrastructure

At this stage, the contract will be signed, and the necessary infrastructure for service delivery will be established.

step3
step4

Implementation, Feedback Collection, and Continuous Improvement

After the collaboration begins, your feedback will be considered to continuously enhance the quality of our services.

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Images of Shaya's Centers

Shaya at 1402 Telecom Exhibition
Shaya at 1402 Telecom Exhibition
Cost Reduction by Outsourcing Contact Centers to Shaya
Modern Infrastructure Development and Support by Shaya
Shaya's Expert Team Supporting Your Progress
Shaya Call Center Experts Assisting Customers
Shaya's Professional Contact Center Office in Tehran

Shaya's Awards and Honors

Through continuous effort and exceptional service, Shaya has earned numerous awards and honors from prestigious international and domestic organizations. These accolades reflect Shaya's commitment, quality, and innovation in providing services to customers.

Shaya’s Golden Consumer Rights Award

Golden Trophy for Consumer Rights Compliance

National Consumer Rights Award to Shaya for the Sixth Consecutive Year

National Trophy for Consumer Rights Compliance for the Sixth Consecutive Year

Shaya’s National Silver Consumer Rights Award

National Silver Trophy for Consumer Rights Compliance

Shaya's Quality Management System Certificate in Sales and After-Sales Services

Quality Management System Certification in Sales and After-Sales Services

Shaya's International Certificate for Customer-Centric Standards

International Customer Orientation Standard Certificates

Shaya's ISO 10002 Certification for Customer Complaint Management

ISO 10002 Certification for Customer Complaint Management System

Shaya's ISO 10004 Certification for Customer Satisfaction Management

ISO 10004 Certification for Customer Satisfaction Monitoring and Measurement System

Shaya's National Certification for Consumer Rights

National Consumer Rights Compliance Certification

Shaya’s Customer Satisfaction Gold Award 1399

Golden Plaque for Customer Satisfaction 2019

Shaya’s Customer Satisfaction Gold Award 1400

Golden Plaque for Customer Satisfaction 2020

Shaya's International Customer Trust Award

International Customer Trust Badge

Map showing provinces in Iran where Shaya has offices. Map showing provinces in Iran where Shaya has offices.

Shaya Center Locations

Shaya's services are available across all cities in Iran. To visit our centers in person or explore our locations, use this map to find the nearest Shaya center to you.

We are ready to provide you with high-quality services.

Direct your inquiries and requests to Shaya through our communication channels. Our dedicated support team is committed to promptly addressing your questions and concerns.